Area Manager – Service (Tractor)

About the role

Bale Consultants is looking for an experienced, customer-focused Area Manager – Service to lead tractor service operations across the assigned territory. The role focuses on dealer service development, customer satisfaction, warranty management, service team capability, and improving product performance and uptime. The industry is Tractor / Automobile (Heavy Vehicles).

What you'll do

• Develop and strengthen dealer workshops, service infrastructure, and service processes.
• Handle escalated customer complaints and ensure timely resolution and high customer satisfaction.
• Coordinate troubleshooting, field repairs, product performance feedback, and technical campaigns.
• Monitor warranty claims, analyse trends, and ensure compliance with company policy.
• Train, guide, and evaluate dealer technicians and field service teams.
• Track service KPIs, repeat complaints, turnaround time, and parts availability, and drive corrective actions.

Who should apply

• BE / B.Tech is a must.
• 10+ years in tractor service or heavy-vehicle / automobile service, including dealer-facing responsibilities.
• Strong understanding of tractor systems, diagnostics, repairs, and maintenance practices.
• Experience improving workshop standards, service processes, and dealer service performance.
• Strong complaint handling, root-cause analysis, and coordination skills.
• Good leadership, interpersonal, and reporting skills.
• Willing to travel extensively across Bihar and the Ranchi territory.