VACANCYREF AH-0201Engineering & Service · Posted 12 Oct 2026
Territory Service Manager – Customer Care (CCM)
Swaraj Tractors (Mahindra Group) · Rajasthan and Patna, Bihar
- Company
- Swaraj Tractors (Mahindra Group)
- Designation
- Territory Service Manager
- Experience
- 4+ years in the tractor industry
- Salary
- Not disclosed
- Location
- Rajasthan & Patna
About the role
Swaraj Tractors, part of the Mahindra Group, is hiring a Territory Service Manager for Customer Care in Rajasthan and Patna (Bihar). The role leads after-sales and field service in the territory and manages service through the dealer network. It suits engineers with at least four years in the tractor industry.
What you'll do
- Own customer care and after-sales service for Swaraj tractors across the territory.
- Manage dealers' service operations: workshop standards, service quality and turnaround.
- Lead field service: breakdowns, repeat complaints and escalated customer issues.
- Track customer satisfaction and service performance and drive improvements with dealers.
Who should apply
- 4+ years in the tractor industry.
- Strong experience in after-sales service or field service.
- Proven experience in dealer management.
- B.E., B.Tech or Diploma.
- 1 · Your CV
- 2 · Check details
- 3 · Sent
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